Focused Directions - Beyond Email: Modern Client Communication + Client Portal Case Study
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From Skedda to Kisi: How One Hour of Automation Saved Countless Hours of Manual Work
The Challenge
Sarah, a lawyer who also owns an automated golf simulator facility, had spent months trying to automate her facility access. Despite having modern booking software (Skedda) and a smart access system (Kisi), she kept hitting dead ends.
"I've been manually sending these access links all day long since February," Sarah explained. "I visited other automated facilities - they were owned by Google software engineers who knew what they were doing. But for me, every proposed solution led to new problems."
Previous attempts suggested:
- App-based access (requiring customer downloads)
- Scheduled unlocks (leaving doors unsecured)
- Complex calendar integrations (that didn't quite work)
The One-Hour Solution
Working with Connex's automation expert, Sarah implemented a direct integration that:
- Automatically detects new Skedda bookings
- Creates precisely-timed Kisi access links
- Emails secure door access to customers
- Manages timing (15 minutes prior through end of booking)
The Results
The transformation was immediate:
- Eliminated all manual link sending
- Automated email delivery upon booking
- Maintained security while improving convenience
- Freed up hours of daily management time
"This means so much," Sarah shared after seeing the automation work. "I knew all I needed was one hour with the right expert. I could have saved a lot of money on therapy!"
Need support setting this up? We can help!
Struggling with manual processes like Sarah? Let us help you integrate apps like Skedda and Kisi to save time and streamline your workflows. Book a free consultation today!
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