What is Dialpad?
Dialpad is a cloud-based business phone and contact center platform that helps teams handle calls, SMS, and support conversations with one system. It brings call routing, logging, and team collaboration into a modern workspace so sales and support teams can move faster and keep customer history organized. It is especially useful when you want every call and message to automatically update your CRM and internal systems.
Examples: connecting Dialpad to other apps
As an automation and integrations company (Zapier, Make, Airtable, and Notion certified), we commonly connect Dialpad to the rest of your stack, for example:
- Dialpad → CRM: Create or update contacts, log calls, and trigger follow-ups in HubSpot, Salesforce, or Pipedrive.
- Dialpad → internal alerts: Post call events and missed-call alerts to Slack so the right person can respond quickly.
- Dialpad → reporting: Append call outcomes and dispositions to Google Sheets for KPI dashboards.
- Dialpad → ops database: Track call tasks, QA, and handoffs in Airtable.
- Dialpad → documentation: Create call notes, account briefs, and SOP updates in Notion.
- Workflow orchestration: Use Zapier or Make to enrich caller data, route tasks, and automate post-call steps.
- Email follow-up: Trigger templated follow-ups and internal handoffs via Gmail.
