A consultant available 24/7 on Slack and Notion for a German NGO

A consultant available 24/7 on Slack and Notion for a German NGO

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🚀 Exciting news! We've just implemented a game-changing solution for a leading language school in Germany to enhance their non-profit initiative for immigrants. By integrating a Slack bot with Notion, we've streamlined communication and drastically reduced wait times for junior consultants seeking information.

Now, instead of waiting hours for answers, they can get the information they need in just a minute! This not only boosts efficiency but also allows senior consultants to focus on their work without interruptions.

Curious about how we did it? Check out the full blog post for all the details! Read more here.

#AI #Consulting #Notion #Slack #Productivity #NonProfit #Innovation
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KW AI GEN
AI consultant, Slack, Notion, German NGO, efficiency
  • Intuitive place for consultants to ask questions, Slack
  • Standardized Notion as a knowledge database
  • Wait times reduced from hours to just a minute

The Client

The organization is a leading language school in Germany. It has a related non-profit initiative that assists immigrants in Germany, particularly in securing government programs to help them find employment

The Challenge

  • Information about specific government programs is dispersed across various Notion databases, pages, and workspaces.
  • This is due to the difficulty in structuring data within Notion in a universally understandable, easily findable, and input-friendly manner.
  • Junior consultants typically
    • first search for information in Notion, then
    • reach out to all Senior consultants on Slack to determine who has the most experience in a particular topic. Finally,
    • they then wait for a response.
  • This process causes significant delays as Juniors often wait hours for a Senior's response, interrupting the Seniors' workday with requests.

The Solution

  • Connex implemented a Slack bot that could be tagged at any time.
  • The bot uses AI to get questions and provide answers, Notion as its knowledge database, and Zapier to connect both.
  • Users can ask questions in an unstructured conversation format. The bot retrieves the requested information from Notion-Pinecone and responds, much like a Senior team member would.
  • The bot can learn new information directly from Slack, either through a quick command or an emoji. This action creates an entry in Notion that serves as training data for the AI.
  • Notion and the AI are kept synchronized, allowing anyone to update the information retrievable by AI from Notion.

The Results

  • Connex consolidated a unique method for consistent data storage in Notion, which paved the way for integrations.
  • Junior consultants can now ask questions directly through Slack, their preferred daily app.
  • Wait times have been reduced from hours to just a minute.
  • Senior consultants no longer face interruptions.
  • Both Junior and Senior consultants can now double their work capacity.

Tech Used

  • Slack is the interface and common app at Match Talent.
  • Notion as the knowledge database.
  • Pinecone as the AI database.